Managing The Lizard Scare
For the popular Irvins salted egg fish skin snack, 2019 started with a bang, after a customer found a deep fried lizard in her pack. Irvins’ co-founder Irvin Gunawan reacted to this unfortunate incident speedily. He apologized for the frightful mistake, offered to pay for any medical costs incurred by the customer. The company also offered refunds for any customer who bought the batch of fish skin snacks that expired on Oct 16, 2019, reported the matter to the Agri-Food and Veterinary Authority of Singapore (AVA), and promised further investigations into how the incident could have happened and literally close the gaps.